Shipping policy
Rendales.ca is an ONLINE beauty store serving North America - Canada and US, UK, EU, Australia and New Zealand. Our mailing address is 195-J-390 Provencher Boulevard, Winnipeg, MB, Canada R2H 0H1.
1.0 STORE OPERATIONS:
Rendales Merchandise is based in Winnipeg, Manitoba, Canada. Although we do not have a physical retail store, we offer shipping or local delivery for all orders placed online at Rendales.ca.
2.0 SHIPPING ZONES, LEAD TIMES AND U.S. TARIFFS:
2.1 Canada: Next day Local Delivery is available in Winnipeg, Manitoba only. Shipping is available Canada-wide. Minimum order thresholds for free Shipping are as follows:
- Winnipeg local delivery - order up to CAD50, otherwise pay $5.99
- Manitoba shipping - order up to CAD50, otherwise pay $9.99
- Northern Canada shipping - order up to CAD100, otherwise pay $14.99
- Rest of Canada shipping - order up to CAD65, otherwise pay $10.99
We ship from Winnipeg - please allow 1-2 business days for Manitoba, 5-8 business days for Northern Canada and 3-5 business days for the rest of Canada.
2.2 European Union: Shipping is available via Canada Post; please allow 7-14 business days. Shipping only is charged at checkout. The carrier will contact the customer to pay the following additional charges prior to delivery: VAT (~20%), duties (~€3) and applicable clearance fees. Minimum order threshold for free Shipping is €50, otherwise pay €6.99.
2.3 United States: Shipping is available via Canada Post; please allow 6-10 business days. Shipping, duties and applicable tariffs are calculated and paid at checkout. Minimum order threshold for free Shipping is USD50, otherwise pay USD6.99.
2.4 UK, Australia and New Zealand: Shipping is available via DHL Express Worldwide; please allow 5- 8 business days. Shipping, VAT and applicable duties are calculated and paid at checkout.
3.0 OUT-OF-STOCK ITEMS:
We regret that we may have to remove or offer substitutes for any items that are found to be out-of-stock due to unlikely inventory discrepancies. We will inform you immediately and provide you with the option of shipping an alternative item.
THANK YOU!